US2020 STEM Volunteer Platform Privacy Policy

US2020 respects your privacy. This Privacy Policy ("Policy") describes our practices with respect to information collected in connection with our volunteer matching service, which is provided through the website located at / (and all related sub-domains) and accessible through our mobile application (the "Site").

The Site is designed to match volunteers with expertise in science, technology, engineering, and mathematics ("STEM") with programs that offer STEM mentoring opportunities. The Site is a place where organizations and mentors can meet, communicate, track progress, and collaborate to help ignite moments of discovery for the next generation of STEM professionals.

This Policy explains how US2020 collects, uses, shares, and publicly discloses personal and other information in connection with the Site, as well as your rights in relation to such information. This policy does not apply to information that you submit directly to third parties, including the organizations and individuals with which you connect on the Site.

By visiting our Site and/or using the features made available to you on the Site, you are agreeing to the terms of this Policy.

Who uses the Site

The Site is open to many different types of users. As discussed further below, the information that the Site collects from and shares about a user depends on his or her user type. In this section, we describe the key types of Site users.

Mentors: Individuals who volunteer to provide STEM training, mentoring, or other types of assistance.

Program Partners: The schools, nonprofits, community organizations, and other volunteer organizations looking for volunteers, and who manage volunteer listings on the Site.

Listing Creator: The individual who creates a listing requesting a volunteer Mentor. These users are usually affiliated with or volunteering for a Program Partner.

Volunteer Liaison: The individual who will be the direct contact for the Mentor and who will serve as a liaison between the Mentor and the Program Partner (or the Listing Creator) with respect to a particular volunteer listing.

Co-sponsors: A company, coalition, or other entity for which US2020 provides a co-branded version of the Site for the use of individuals employed by or associated with that company, coalition, or entity. Co-branded versions of the Site will be distinct from the public Site and other co-branded versions of the Site, and they will be available through a sub-domain of /. A company, coalition, or other entity for which US2020 provides a co-branded version of the Site for the use of individuals employed by or associated with that company, coalition, or entity. Co-branded versions of the Site will be distinct from the public Site and other co-branded versions of the Site, and they will be available through a sub-domain of /.

What personal and other information we collect about you

US2020 collects both "personal information" and "non-personal information" about Site users. For purposes of this Policy, "personal information," is information such as a name or email address that US2020 can directly associate with a specific person without additional information. By contrast, "non-personal information" is information that US2020 cannot directly associate with a specific person without the aid of additional information. When we combine non-personal information with personal information, we treat all of the combined information as personal information.

Personal information.
You can visit the Site without submitting any personal information. However, if you register as a user of the Site, you will be required to provide personal information. The Site also provides features, such as "comments" fields, "contact us" links, and surveys, through which you may submit personal and other information. The personal information that we collect varies based on the type of Site user, as described below.

Mentors -We collect a variety of personal information about Mentors. Some of this information is collected when you register for the Site, and some is collected when you express interest in a volunteer listing or use other features of the Site. The information collected includes contact information, such as your name, email address, phone number, and zip code (home and work). It also includes information about your relevant experience, employer, job title, date of birth, mentoring interests, foreign language skills, and prior volunteer activities. It also may include information about your activities related to the Site, including your number of volunteer hours logged, and the activities that you have expressed interest in or volunteered for. You may submit a wide range of other personal information voluntarily, such as a photograph or comments directed to the Volunteer Liaisons that you work with. If you participate on a Co-sponsor version of the Site, the Co-sponsor may submit some of this information on your behalf. Certain listings may require Mentors to share additional information directly with the Program Partner. The handling of such information is subject to the Program Partner's privacy policy, and not this Policy.

Program Partners - Organizations must register as Program Partners and create profiles. These profiles contain a variety of information, including organization name, profile headline, and a narrative mission statement or description of the organization. The registrant also may upload the Program Partner's logo and relevant photographs. Depending on the information submitted, some of this information may be personal information about individuals associated with the Program Partner.

Listing Creators and Volunteer Liaisons -Listing Creators will submit a variety of information about volunteer opportunities, including a description of the activity and the type of Mentor needed. In addition, they will be required to submit personal information about themselves and (if not the same person) about the Volunteer Liaison associated with each listing they create. This information includes, for example, name, email address, phone number, employer, job title, and personal mission statement.

All users - US2020 may combine personal information collected through the Site with other personal information that we or third parties collect about you in other contexts-such as our communications with you via email or phone, or your participation in volunteer activities. We will protect such combined personal information in accordance with this Policy.

Surveys.From time to time, US2020 may ask Site users and Mentors to participate in surveys. Such surveys may be used to collect both personal and non-personal information. Participation in these surveys is completely voluntary, and you therefore have a choice whether or not to disclose your information.

Web log data.When you visit the Site, we automatically receive and record certain information from your computer (or other device) and your browser. This may include such data as your IP address and domain name, the pages you visit on the Site, the date and time of your visit, the files that you download, the URLs from the websites you visit before and after navigating to the Site, your software and hardware attributes (including device IDs), your general geographic location (e.g., your city, state, or metropolitan region), and certain cookie information (see below). To obtain such information, we may use web logs or applications that recognize your computer and gather information about its online activity.

Cookies.We also use cookies on the Site. Cookies are small files that are stored on your computer or other device by your web browser. A cookie allows the Site to recognize whether you have visited before and may store user preferences and other information. For example, cookies can be used to collect information about your use of the Site during your current session and over time (including the pages you view and the files you download), your computer's operating system and browser type, your Internet service provider, your domain name and IP address, your general geographic location, the website that you visited before the Site, and the link you used to leave the Site. If you are concerned about having cookies on your computer or device, you can set your browser to refuse all cookies or to indicate when a cookie is being set, allowing you to decide whether to accept it. You can also delete cookies from your computer or device. However, if you choose to block or delete cookies, certain features of the Site may not operate correctly.

Web beacons.We also may use an application known as a "web beacon" (also known as a "clear gif" or "web bug"). A web beacon is an electronic file that usually consists of a single-pixel image. It can be embedded in a web page or in an email to transmit information, which could include personal information. For example, it allows an email sender to determine whether a user has opened a particular email.

Information from third-party websites or services. Some users might choose to register with or sign in to the Site using Facebook, LinkedIn, or another third-party application or service. In that case, we may receive personal or other information about you from that third party.

Third-party online tracking and behavioral advertising. We also may partner with certain third parties to collect, analyze, and use some of the personal and non-personal information described in this section. For example, we may allow third parties to set cookies or use web beacons on the Site or in email communications from US2020. This information may be used for a variety of purposes, including online behavioral advertising, as discussed below (see the section entitled "How we share personal and non-personal information with third parties").

How we use the personal and non-personal information that we collect

US2020 uses the information that we collect for a variety of purposes. If we have personal information about you, we may use it, for example: to enable volunteers and organizations to connect; to provide and improve the services we offer through the Site; to respond to your questions or requests concerning the Site or other services offered by US2020 or our partners; to fulfill the terms of any agreement you have with us, our Program Partners, our Co-sponsors, or others; to deliver confirmations, account information, notifications, and similar operational communications; to improve your user experience and the quality of our Site; for research purposes; to comply with legal and/or regulatory requirements; and to manage our business.
We use the non-personal information that we collect for such purposes as: counting and recognizing visitors to the Site; analyzing how visitors use the Site and various Site features; improving the Site and enhancing users' experiences with the Site; creating new products and services or improving our existing products and services; enabling additional website analytics and research concerning the Site; and managing our business. US2020 may link non-personal information gathered using cookies and web beacons with personal information. But in that event, we will treat the combined information as personal information.

We also may use the personal and non-personal information that we collect to send you promotional information about our and our partners' services, as well as other topics that are likely to be of interest to you, including newsletters, updates, or other non-operational communications. Although we hope you will find our promotional emails of interest, you may opt out of receiving them by sending an email to [email protected]/ with "optout" in the subject line. Promotional emails will also have instructions for opting out of that type of communication in the future. However, the only way to opt out of non-promotional, operational emails (discussed above) is to delete your account.

How we share personal and non-personal information with third parties

We share your personal information and non-personal information with other parties for a variety of purposes, as described in this section.

Facilitating STEM volunteer programs:
In order to help Program Partners and others to conduct volunteer activities and identify suitable volunteers, we share some of the personal and other information that we collect, as follows.

If you are a Mentor and respond to a volunteer listing, we may share your personal and other information with the Program Partner, Listing Creator, and Volunteer Liaison that are associated with that volunteer listing. These parties may contact you directly or seek additional information from you.

If you are a Volunteer Liaison, we will share your contact information with the Mentors who register for the volunteer listings for which you are designated as the Volunteer Liaison. We also may share your personal and other information with the Program Partner associated with those listings.

If you are a Listing Creator, we will share your contact information with the Mentors who register for the volunteer listings that you create. We also may share your personal and other information with the Program Partner associated with the listings you create.

If you participate in a Co-sponsor version of the Site, we may share with that Co-sponsor (who may also be your employer) information about your participation on the Site or in volunteer opportunities. This could include any personal or non-personal information described above. Such information may be accessible to a Co-sponsor not just through the Site, but also through a special portal supplied by us or our service providers.

If you complete a survey about a particular volunteer opportunity, the information that you submit will be shared with the Program Partner, staff, and others associated with the volunteer opportunity in question. Although this information will be submitted without any personally-identifying information, recipients nonetheless may be able to guess your identity based on the information you supply and the number of other volunteers submitting survey feedback.
Certain volunteer listings may require you to share additional information directly with the Program Partner. Please note that Program Partners and other third parties have their own privacy policies and practices with respect to the use of personal and other information. US2020 is not responsible for the ways that those third parties use and disclose your information, and such third-party use and disclosure is not subject to this Privacy Policy. For more information, review the third party's privacy policy and contact them directly with any questions.

Analytics and online behavioral advertisingWe partner with certain third parties to collect the non-personal information discussed above and to engage in analysis, auditing, research, and reporting. These third parties may use web logs or web beacons, and they may set and access cookies on your computer or other device. In particular, the Site uses Google Analytics to help collect and analyze certain information for the purposes discussed above. You may opt out of the use of cookies by Google Analytics here.

The Site also enables third-party tracking mechanisms to collect your non-personal information for use in online behavioral advertising. For example, third parties may use the fact that you visited the Site to target online ads to you for similar services on non-US2020 websites, or they might use information about your use of the Site to help target advertisements based on a profile of your online behavior in general. For information about behavioral advertising practices, including privacy and confidentiality, visit the Network Advertising Initiative website or the Digital Advertising Alliance website.

The use of online tracking mechanisms by third parties is subject to those third parties' own privacy policies, and not this Policy. If you prefer to prevent third parties from setting and accessing cookies on your computer or other device, you may set your browser to block cookies. Additionally, you may remove yourself from the targeted advertising of companies within the Network Advertising Initiative by opting out here, or of companies participating in the Digital Advertising Alliance program by opting out here. Although our website currently does not respond to "do not track" browser headers, you can limit tracking through these third-party programs and by taking the other steps discussed above.

Third-party service providers and business partners. US2020 also uses other third-party service providers to help us manage and improve the Site and other US2020 services. These service providers may collect and/or use your personal or non-personal information to assist us in achieving the purposes discussed above in the section entitled "How we use the personal and non-personal information that we collect." They also may assist us by facilitating the sharing of your information as described above. For example, we use third parties to host and manage the Site. We also use service providers to help us target and implement our email communications and direct mailings, and to help us manage our relationships with the people and entities that use our services.

We also may share your personal or non-personal information with other third parties when necessary to fulfill your requests for services; to complete a transaction that you initiate; to meet the terms of any agreement that you have with us or our partners; or to manage our business.

Users' direct sharing of information on the Site.Certain features of the Site make it possible for you to share comments or feedback publicly with all Site visitors and users, or privately with Volunteer Liaisons, Listing Creators, Program Partners, or Co-sponsors. Likewise, other users of the Site could publicly disclose information about you (such as posting a "thank you" for your service). Any comment posted directly to the profile of a Mentor, Listing Creator, or Volunteer Liaison must be approved by that individual before it will be posted; comments posted to the profiles of Program Partners or Co-sponsors will not require such approval. Neither US2020 nor our partners is responsible for any information that you or third parties post publicly or send to other users. Accordingly, please take care when posting any information publicly to the Site or communicating with other users.

Users' direct sharing of information through third-party websites and services. The Site may enable you and other users to share personal and other information through websites or online services operated by third parties. For example, the Site contains links to third-party websites that incorporate comment and social media features. The Site also contains a Facebook "like" button, a Twitter "follow" button, and other similar features. If you choose to use these features, you may disclose your personal information not just to those third-party websites and services, but also to their users and the public more generally. Because these third-party websites and services are not operated by US2020, we are not responsible for the content or practices of those websites or services. The collection, use, and disclosure of your personal and non-personal information will be subject to the privacy policies of the third party websites or services, and not this Policy.

Third-party plugins.The Site integrates certain third-party plug-ins (such as a Facebook "like" button). Even if you do not click on these plug-ins, they may collect information about you, such as your IP address and the pages that you view. They also may set and/or access a cookie. These plugins are governed by the privacy policy of the company providing them.

Legal purposes.We also may use or share your personal or non-personal information with third parties when we believe, in our sole discretion, that doing so is necessary:

  • to comply with applicable law or a court order, subpoena, or other legal process;
  • to investigate, prevent, or take action regarding illegal activities, suspected fraud, violations of our terms and conditions, or situations involving threats to our property or the property or physical safety of any person or third party;
  • to establish, protect, or exercise our legal rights or defend against legal claims; or
  • to facilitate the financing, securitization, insuring, sale, assignment, bankruptcy, or other disposal of all or part of our business or assets.

De-identified and aggregated information. US2020 also may share de-identified and aggregated information about Site users either with our partners or publicly. Examples might include publishing a report on the total number of volunteer hours provided in a certain city, or about the demographics of Mentors who participate in volunteer opportunities through the Site. We also may share non-personal analytics information about the Site with our Program Partners, Co-sponsors, or others. Any such information will be disclosed only in de-identified and aggregate form, unless US2020 expressly obtains your consent to the disclosure of your individual information.


US2020 uses commercially reasonable physical, electronic, and procedural safeguards to protect your personal information against loss or unauthorized access, use, modification, or deletion. However, no security program is foolproof, and thus we cannot guarantee the absolute security of your personal or other information.

Reviewing and updating your information

If you want to learn more about the personal information that US2020 has about you, or you would like to update or change that information or delete your account, please contact us by email at [email protected]/.

Information for Site users from outside the United States

The personal and non-personal information that we collect through or in connection with the Site is transferred to and processed in the United States for the purposes described above. US2020 also may subcontract the processing of your data to, or otherwise share your data with, affiliates or third parties in the United States or countries other than your country of residence. The data-protection laws in these countries may be different from, and less stringent than, those in your country of residence. By using the Site or by providing any personal or non-personal information to us, you expressly consent to such transfer and processing.

Children's Privacy

The Site is not directed to children under the age of 13, and US2020 will never knowingly collect personal or other information from anyone it knows is under the age of 13. We recommend that persons over 13 but under 18 years of age ask their parents for permission before using the Site or sending any information about themselves to anyone over the Internet.

Changes to this Policy

US2020 may make changes to the Site or our privacy practices in the future. In that case, we may need to revise this Policy to reflect those changes. We will post all such changes on the Site, so you should review this Policy periodically. If we make a material change to the Policy, you will be provided with appropriate notice.

Questions or comments

If you have any questions or comments regarding our Policy, please mail or email us at : [email protected]

Kait Rogers
Citizen Schools
308 Congress Street, 5th Floor
Boston, MA 02210